Warranty Policy

At U.S. Jaclean, we are dedicated to ensuring that your experience with our products is optimal.  

We backup each of our electronic products with a limited warranty. If your item was purchased through an authorized or third-party retailer, we advise you to contact the retailer directly if you have a question about returning an item.

Please read our general warranty policy below. This is provided for your reference, but you should consult the warranty policy that is included with your product.

Consumer Limited Warranty  

This general warranty is provided for your reference, but you should consult the warranty policy that is included in your product manual. Warranty guarantees that the product purchased is to be free from defects in material and workmanship under normal usage and local voltage for a period of one year.

Warranties on most of our products expire in TWO (2) years on parts, and ONE (1) year on labor after the date of purchase. Please see your manual for the warranty conditions that are specific to that product. 

U.S. Jaclean, Inc. (referred to as "the Warrantor") will repair products with new or rebuilt parts in case of defects in material or workmanship, free of charge, within the USA, provided that:  

  1. The product is operated in accordance with the printed instructions supplied.  
  2. The product is used under normal conditions for which it was designed.  
  3. The product is not subjected to misuse, negligence, or accident.  
  4. The product receives proper care, protection, and maintenance per the printed instructions supplied.  

Warranty is extended to the original end user when purchased from an authorized U.S. Jaclean, Inc. distributor. A purchase receipt or other proof of date of the original purchase is required for service and parts replacement under this warranty. Warranty does not cover shipping charges for defected items 30 days after the date of purchase. 

Coverage Conditions 

Warranty only covers failures due to defects in materials and workmanship and does not cover normal wear or cosmetic damages. Warranty does not cover damages which occur in shipment, or failures which result from accident, misuse (including, without limitation, failure to comply with instructions and use limitations contained in the Operating Instructions), abuse, neglect, mishandling, faulty installation, set-up adjustments, improper operation or maintenance, alteration, modification, power line surge, lightning, improper line voltage, commercial use (such as hotel, office, restaurant, or other business or rental use of product), or service by anyone other than from U.S. Jaclean, Inc.  

Continued use of the product after discovering a defect voids the warranty. Warranty shall be governed by the state of California, United States of America.  

Please retain the Warranty Certificate that is included in your owner's manual, together with the original purchase receipt, and present it to our technician for inspection during service.  

U.S. Jaclean reserves the right to refuse any return or warranty claim if the required information for a return/warranty claim cannot be provided. 

Refurbished Items Warranty Policy 

Refurbished items sold directly by U.S. Jaclean and subsidiaries are covered under a 90-day Parts and Labor Warranty from the date of purchase. Any related shipping charges are not covered.